Frequently Asked Questions
Have questions about The Vapor Supplier before making a purchase? You came to the right spot! Check out some of our frequently asked questions below. If you have any further questions that were not addressed below, feel free to contact us and we'll get back to you as soon as possible.
The Vapor Supplier is your one-stop shop for everything and anything vape and e-cigarette related. We carry thousands of products from some of the most trusted and most popular manufacturers and have an in-house team of vape experts with over 10 years of experience in the field. Our vape experts have been working with our manufacturing partners to curate and provide the most requested, popular, and demanded vape products including: mods, tanks, atomizers, replacement coils, e-liquid/e-juice, batteries, accessories, and much more!
When you shop with The Vapor Supplier, rest assured, that you are purchasing 100% authentic and genuine vape products from the official manufacturer. As a growing online retailer, we have made it our promise to provide and deliver a 100% satisfactory rate by providing exceptional customer service (via phone, email, and live chat), quick shipping times, excellent products, and of course, great prices.
Yes. All of the products you see listed on The Vapor Supplier are 100% authentic. We work with select vaping manufacturers to provide our customers with the highest quality products.
We ship all of our products via USPS for the quickest and most affordable shipping rates/times. Your shipping time will depend on which shipping option you choose at the checkout. However, we do ship most of our products the same day that you place your order with us.
We accept credit card payments with VISA, Mastercard, Discover, and American Express.
Due to the FDA's regulations, all sales are final. Therefore, we cannot process returns on any orders. If you were shipped the wrong item, please contact support at firstname.lastname@example.org
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We often share promo or coupon codes via social media, our homepage, or within our email newsletter. We highly recommend following The Vapor Supplier on social media and to subscribe to our email newsletter to stay updated on our brand, specials, new products, etc.
Sales tax is applied to orders shipping to the state of Michigan.
We package all of our shipments very carefully! Depending on the size of the order, it will typically be in a non-branded package that includes a shipping label. All shipping labels contact our company name, The Vapor Supplier.